Prepare payment issues, such as declined or incomplete transactions

If y'all have problems paying for Google products, yous might demand to fix a problem with your payments contour.

Detect the effect you're experiencing beneath:

"Your transaction cannot be completed"

A diverseness of different situations may trigger this bulletin. Try these suggestions to resolve the issue:

  • If this bulletin is followed past instructions for submitting boosted information to us, please do so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit card) matches the accost recorded in your Google payments center settings. If they don't match, update your address in your Google payments middle, and try the transaction again.
  • Try using a Google Play gift card to complete the transaction.
  • Try using the all-time interface for your computing device:
    • If you're using a desktop computer, try the transaction using the Google production's website.
    • If you're using a mobile device, try using the product's mobile app (if an app is bachelor).
  • If y'all're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the order once more.
    • Try creating a new Google account if you don't already have 1 and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired carte"

Bank check to see if your payment method is upward to date. If information technology isn't, update it in the Payments center.

"Unable to complete transaction. Delight use another form of payment."

Annotation: These steps too utilise if yous see the mistake message "Your payment didn't go through. Please try a different payment method or attempt again later on."

Try the following:

  1. Cheque to see if your payment method is upwards to date. If it isn't, update it in the Payments middle, and so try your buy over again.
  2. Make certain you lot have enough coin in your account for the purchase.
  3. If you're still having issues, contact your bank to see if there'southward a problem with your account.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an upshot with your account"

If you see this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a piddling more information to protect your business relationship against fraud.
  • We need a little more information to comply with European union law (European customers only).

To ready the consequence, try the post-obit:

  1. Get to the Payments centre.
  2. Take activity on any errors or requests in the payments center.
    1. You might need to verify your identity before you tin buy anything through your Google Account.
  3. Make sure your name, address, and payment information are upwards to date.

"Unable to process payment: Depression bill of fare rest"

Yous might non have plenty funds in your business relationship to make the payment. Cheque your account balance or contact your bank.

Ineligible or unavailable credit or debit menu

Carte du jour is grayed out & says "verify on pay.google.com"

Your carte was reported as stolen. You must verify the card before you can use it again:

  1. Become to pay.google.com and sign in to your account.
    1. If y'all have multiple accounts, sign in to the business relationship with the grayed-out menu.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, you'll find a temporary charge on your card statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the viii-digit code.

If you try to verify the payment method once more:

  1. Confirm which card yous want to verify.
  2. Check how long agone you tried to verify your card.
    • If less than 2 days: Look up to 2 days.
    • If more 2 days: Bank check your card statement. You should notice a temporary charge from Google called "GOOGLE TEST," with an viii-digit lawmaking.

Card is grayed out & says "bill of fare is ineligible"

You tin can't use this card for this purchase. Effort to make the purchase again with a different card.

If the card you want to employ isn't listed, follow the on-screen instructions to add a new carte.

Closed payments profile

Larn more near what to practise if y'all temporarily or permanently closed your payments profile.

If you're still having trouble, contact support.

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